Main Phone: 303-344-1290
This page is intended to be a repository for common problems and solutions for CU
Dermatopathology Consultant's staff, physicians, and portal users. For other questions
regarding IT support or other IT related matters, please call the main number.
Email questions for Tier II IT support can go to skrummrich@ttcorp.us
Coyote Issues
Internal Coyote server issues sometimes arise. The most common problem is a MS licensing
issue. Errors vary, but mostly contain the words "Licensing Protocol." This is a known issue
with Windows Server and is fairly common.
FixLic.txt is a registry file that will modify your Windows registry. Our internet site will
not allow .REG filenames to be downloaded, so it is named with a .txt extension.
Steps:
1. Download FixLic.TXT - save to
your desktop using "Save As" and save the file as FixLic.Reg
- If you did not use "Save As" you will need to rename your file to FixLic.Reg
- If you do not see the full filename (i.e. the ".txt" is not showing) please use
"Save As"
2. Run FixLic.Reg by double clicking it and answering "Yes" to the "are you sure"
question.
- You should get a message that says that it has been successfully added to the
registry.
These steps remove the existing license from your machine so that the RDP client
(Coyote) can reestablish a new license from the server.
--- Windows 7 and Vista Users ---
Note: If you are running Windows 7 or Vista, you will need to run remote desktop as administrator
1. Make sure you are logged into the Cisco VPN
2. Click START,PROGRAMS,ACCESSORIES
3. Right Click Remote Desktop Connection and select "Run As Administrator"
4. Answer yes to all of the questions
5. Type COYOTE in the Computer textbox and click CONNECT
This will give the RDP client administrator rights to modify the registry and to
reestablish a fresh license from the Coyote server.
After this step, you can simply double click the desktop Coyote icon as you normally would.
Password Reset
Use this link to get to webmail - https://webmail.ucdenver.edu
Login with your current user and password
Go to the Options page (located at the top right)
Select “Change Password” from the list to the left
Enter old password, new password, and confirm new password
A document outlining External Clients' Password Changes can be found here
Viruses that are not caught by Mcafee
University of Colorado, Denver uses Mcafee virus scan for computer protection. Mcafee cannot always keep up with
the latest threats. Frankly, no company can keep up. There are many virus removal tools on the internet.
A great many of these are "panic-ware" or "hostage-ware" that do more harm than good.
If you think you may have a virus that has bypassed Mcafee, please call the University Help Desk at 303-724-HELP.
If you would like to try to fix the problem on your own, a good tool to try first is Malware Bytes. Searching
Google for "Malwarebytes" will yield the correct download.
Web Logging Support Files
Zebra printers in the field sometimes need to be reset to their factory defaults. This file
will reset the printer when printed with notepad to the Zebra 3844-Z. Save the file to your desktop
and print it locally. Zebra Reset.txt
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